FAQ

Questions, answered.

Everything you might want to know before you start. Still stuck? Our team replies within one business day.

How does MailStruck's pricing work?

You pay for the emails you send each month, not for the contacts you store. Store as many contacts as you like for next to nothing, and pick a plan based on your send volume. Every plan also includes a monthly token allowance for AI resource generation.

Is there a free plan?

Yes — forever. The Free plan includes 1 user, 500 contacts, 1,000 emails a month and 10,000 tokens. No credit card required to start.

Can I migrate from Mailchimp, MailerLite or Brevo?

Absolutely. Export your audience as a CSV from your current tool and import it in a couple of clicks. Guided one-click migrations are on the way — see our migration page.

How do you make sure my emails reach the inbox?

We authenticate your sending domain (SPF, DKIM, DMARC), add one-click unsubscribe headers to every send, and automatically suppress bounces and complaints so your reputation stays clean.

What are tokens?

Tokens are a metered unit used for AI actions — like generating icons, illustrations and photos for your library, and drafting whole email templates with AI. Each plan includes a monthly allowance, and you can always see your usage on your account page. Need more? Top up any time.

Do I need design skills to make good-looking emails?

No. Start from responsive templates and drag blocks into place — or just describe the email you want and let ‘Generate with AI’ draft a ready-to-edit design, subject line included. Your media library is seeded with icons, illustrations and photos matched to your business.

Will there be MailStruck branding on my emails?

Free and Starter plans carry a small ‘Sent with MailStruck’ badge. Growth and Scale plans send fully white-label.

Can I automate my emails?

Yes. Build visual automations on a drag-and-drop canvas — a contact joins a list, wait a while, then send — that run themselves, and watch each contact move through the journey in real time. Automations are included on paid plans.

Can I see how my campaigns perform?

Yes. Track deliveries, estimated opens, clicks and unsubscribes for every campaign, with a per-link breakdown and automatic UTM tagging. On Growth and up you can also attribute conversions and revenue back from your own website, and export the data to CSV.

Can I collect subscribers from my own website?

Yes. Build embeddable signup forms and popups — choose the font, colours, fields (required or optional) and language — and drop them on any site. New subscribers flow straight into your contacts and the list you choose.

Do you have a referral programme?

Yes — Invite & Earn. Share your personal link; when a company you refer signs up and upgrades to a paid plan, you're rewarded. Free-plan users earn bonus contacts and emails; paid plans earn a free month.

Can I cancel anytime?

Yes. There are no contracts — change plan or cancel whenever you like, and you keep your contacts.

Everything you might want to know before you start. Still stuck? Our team replies within one business day.

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